Technical Support Checklist
Before contacting support
Section titled “Before contacting support”- Reproduce the issue with a minimal cURL command.
- Confirm the subscription is active and the protocol-specific port is correct.
- Test without optional targeting or session parameters, then add them back one at a time.
- Record the UTC timestamp, product, protocol, target hostname, and non-secret error output.
- Remove passwords, tokens, and full proxy URLs from logs and screenshots.
Technical support channels
Section titled “Technical support channels”- TrueProxies contact page
- Telegram
hello@trueproxies.com
See the contact page for current response expectations.
Useful context to include
Section titled “Useful context to include”| Context | Example |
|---|---|
| Product | Residential IPv4 GB-Based |
| Protocol | HTTP CONNECT or SOCKS5 |
| Target | Hostname only; omit private payloads |
| Expected behavior | Country, region, sticky session, or rotation |
| Observed behavior | Status code or client error |
| Reproduction time | UTC timestamp and approximate duration |
Start with How to Connect and the Technical Troubleshooting FAQ for common checks.