Payments, renewals and upgrades
This page covers how a plan is paid for after you choose it. Prices are on the pricing page and in checkout; checkout is authoritative. Refunds follow the refund policy.
Ways to pay
Section titled “Ways to pay”- Card, through Stripe.
- Crypto, through Cryptomus.
- Wallet: the prepaid USD balance on your account. Pay with wallet appears on an invoice when the balance covers the whole amount; a payment is never split between the wallet and a card.
Card payments add at least $10.00 to your wallet, and crypto payments at least $3.00. When an order costs less, the order is paid from that amount and the rest stays in your wallet. For example: “This order takes $1.49 and $8.51 stays in your wallet.” The order summary shows Stays in your wallet and Charged today.
Wallet
Section titled “Wallet”- Add money with Top up: $10 to $10,000 per top-up, up to $5,000 a day, by card or crypto.
- Wallet money never expires and is never paid out. It is spent on orders, including automatic renewals and top-ups.
- A refund of an invoice paid with the wallet returns to the wallet.
- Your Wallet balance is shown at the top of the dashboard sidebar.
Renewals
Section titled “Renewals”Every time-based plan (hourly, daily, weekly, monthly) gets a renewal invoice before it ends:
| Plan term | Renewal invoice raised |
|---|---|
| Hour | 15 minutes before the end |
| Day | 12 hours before the end |
| Week, month | 3 days before the end |
Paying it extends the plan from its current end date, with the same username and proxy password. If it is not paid, the service shows Renewal due, and paying still saves it while the invoice is open. You can turn renewal invoices off for each service on its Billing tab.
A renewal invoice is charged to the saved card only when Automatic renewal is on; otherwise you pay it yourself.
Automatic renewal
Section titled “Automatic renewal”A per-service switch on the service’s Billing tab. When a renewal invoice is raised, your wallet pays it if it covers the whole amount; otherwise your saved card is charged, never for part of it. Weekly and monthly plans get an email the day before. Turning it on needs a saved card; turning it off is one click.
Automatic top-up
Section titled “Automatic top-up”For traffic packs (Standard, Premium and Lite). When 20% of the service’s traffic is left, the same traffic pack is bought again: from your wallet if it covers the whole price, otherwise with your saved card. Turn it on or off on the service’s Billing tab.
Saved card
Section titled “Saved card”You keep one card with us, through Stripe, for automatic renewal and automatic top-up. It shows as brand, last four digits and expiry, and you can remove it from Account or Billing. Removing it turns automatic renewal and automatic top-up off on every service.
Traffic packs
Section titled “Traffic packs”A traffic pack bought for an existing service is a top-up: the traffic is added to that service and your username and password stay the same. Choose New separate service at checkout to open another service instead. Traffic never expires.
Upgrade plan
Section titled “Upgrade plan”Upgrade plan moves an Unlimited Standard or Unlimited Pro service to a faster speed or a longer term, keeping the same service, username and proxy password:
- Only up, never to less, and never from one product to the other.
- The new term starts when the upgrade is paid.
- The price takes off Credit for unused time: what the current period cost for the time still left. Only paid time earns credit.
- An upgrade invoice holds its price for one hour.
- A free trial can be upgraded while it runs, to a paid plan of the product it runs as. It earns no credit.
Other products are not upgraded in place: buy a new service instead.
Promo codes
Section titled “Promo codes”A promo code takes money off one invoice: a new plan, a top-up, a renewal or a plan upgrade. On an unpaid renewal or upgrade invoice, Apply replaces that invoice with a discounted one. Later renewals are at the plan price.