Frequently Asked Questions
General
How do I choose between GB-based and Unlimited plans?
Choose GB-based when you want quota-based spending and flexible usage. Choose Unlimited when you want reserved speed for a fixed duration.
Do I need a subscription before testing the product?
You can start with a free trial when a trial-backed product is available for your account. Paid tiers use the same product catalog and checkout flow once you are ready to convert.
What products are available?
The public catalog exposes enabled product families and variants, including supported protocols, countries label, rotation types, IP pool size, and nested pricing tiers. Browse the pricing overview for details.
Account & Billing
Which payment methods are supported?
TrueProxies supports saved Stripe card payments, Stripe Checkout, and cryptocurrency via Cryptomus.
What happens when I upgrade or downgrade?
Upgrades can create an immediate prorated charge. Downgrades are scheduled for the end of the current billing period so you keep your current access until then.
Can I save a card for future renewals?
Yes. Saved cards can be charged directly, and Stripe Checkout can save a payment method for future off-session charges.
How do refunds work?
Refund support exists for Stripe-paid invoices and for invoices that consumed account credit. Refund status is reflected on the invoice record.
Does auto-recharge need a saved card?
Yes. Auto-recharge requires a saved payment method on file.
Proxy Usage
How is data usage counted?
Both upload and download bytes count toward quota-based plans.
Which protocols are supported?
The platform supports HTTP CONNECT and SOCKS5 on dedicated ports. Product metadata also exposes supported protocols in the catalog.
How do I target locations or sticky sessions?
Use the username parameters shown in the connection guides and proxy instructions. Common options include country targeting and sticky-session parameters.
How do I authenticate?
Use username/password credentials for proxy traffic or IP whitelisting when your product and account settings allow it.
Technical Issues
What should I check if a connection fails?
Verify your proxy username/password, confirm your IP is whitelisted if you rely on allowlisting, and test with the connection helper in the dashboard.
What happens if payment fails?
Failed payments keep the billing flow recoverable. The dashboard surfaces failed-payment alerts and prompts you to update your payment method.
Why is my new purchase still pending?
Stripe Checkout and crypto flows create a pending invoice first. The subscription becomes active after payment confirmation.
For more questions, see the full FAQ on trueproxies.com.