# Payments, renewals and upgrades

> How TrueProxies takes payment by card, crypto and wallet, and how renewals, automatic renewal, automatic top-up and plan upgrades work.

Source: https://docs.trueproxies.com/pricing/payments-and-renewals/

This page covers how a plan is paid for after you choose it. Prices are on the [pricing page](https://trueproxies.com/pricing/) and in checkout; checkout is authoritative. Refunds follow the [refund policy](https://trueproxies.com/refund-policy/).

## Ways to pay

- **Card**, through Stripe.
- **Crypto**, through Cryptomus.
- **Wallet**: the prepaid USD balance on your account. **Pay with wallet** appears on an invoice when the balance covers the whole amount; a payment is never split between the wallet and a card.

Card payments add at least $10.00 to your wallet, and crypto payments at least $3.00. When an order costs less, the order is paid from that amount and the rest stays in your wallet. For example: “This order takes $1.49 and $8.51 stays in your wallet.” The order summary shows **Stays in your wallet** and **Charged today**.

## Wallet

- Add money with **Top up**: $10 to $10,000 per top-up, up to $5,000 a day, by card or crypto.
- Wallet money never expires and is never paid out. It is spent on orders, including automatic renewals and top-ups.
- A refund of an invoice paid with the wallet returns to the wallet.
- Your **Wallet balance** is shown at the top of the dashboard sidebar.

## Renewals

Every time-based plan (hourly, daily, weekly, monthly) gets a renewal invoice before it ends:

| Plan term   | Renewal invoice raised    |
| ----------- | ------------------------- |
| Hour        | 15 minutes before the end |
| Day         | 12 hours before the end   |
| Week, month | 3 days before the end     |

Paying it extends the plan from its current end date, with the same username and proxy password. If it is not paid, the service shows **Renewal due**, and paying still saves it while the invoice is open. You can turn renewal invoices off for each service on its **Billing** tab.

A renewal invoice is charged to the saved card only when **Automatic renewal** is on; otherwise you pay it yourself.

## Automatic renewal

A per-service switch on the service’s **Billing** tab. When a renewal invoice is raised, your wallet pays it if it covers the whole amount; otherwise your saved card is charged, never for part of it. Weekly and monthly plans get an email the day before. Turning it on needs a saved card; turning it off is one click.

## Automatic top-up

For traffic packs (Standard, Premium and Lite). When 20% of the service’s traffic is left, the same traffic pack is bought again: from your wallet if it covers the whole price, otherwise with your saved card. Turn it on or off on the service’s **Billing** tab.

## Saved card

You keep one card with us, through Stripe, for automatic renewal and automatic top-up. It shows as brand, last four digits and expiry, and you can remove it from **Account** or **Billing**. Removing it turns automatic renewal and automatic top-up off on every service.

## Traffic packs

A traffic pack bought for an existing service is a top-up: the traffic is added to that service and your username and password stay the same. Choose **New separate service** at checkout to open another service instead. Traffic never expires.

## Upgrade plan

**Upgrade plan** moves an Unlimited Standard or Unlimited Pro service to a faster speed or a longer term, keeping the same service, username and proxy password:

- Only up, never to less, and never from one product to the other.
- The new term starts when the upgrade is paid.
- The price takes off **Credit for unused time**: what the current period cost for the time still left. Only paid time earns credit.
- An upgrade invoice holds its price for one hour.
- A free trial can be upgraded while it runs, to a paid plan of the product it runs as. It earns no credit.

Other products are not upgraded in place: buy a new service instead.

## Promo codes

A promo code takes money off one invoice: a new plan, a top-up, a renewal or a plan upgrade. On an unpaid renewal or upgrade invoice, **Apply** replaces that invoice with a discounted one. Later renewals are at the plan price.

> **Note**
>
> The [customer API](https://docs.trueproxies.com/proxy-instructions/api/) covers the same actions: plan upgrades, renewal switches, the saved card and wallet payments.

## Related references

- [Billing models](https://docs.trueproxies.com/pricing/overview/)
- [Unlimited plans](https://docs.trueproxies.com/pricing/unlimited-plans/)
- [Standard traffic packs](https://docs.trueproxies.com/pricing/gb-based-plans/)